Privacy Policy

A legal disclaimer
 

Michelle Malkoukian, LCSW (“Practice,” “we,” “us,” or “our”) is committed to protecting your privacy online.

 

This Privacy Policy describes the personal information we collect through this website (the “Site”) and how we collect, use, and safeguard that information. The terms “user,” “you,” and “your” refer to site visitors, therapy clients, coaching clients, and any other users of the Site.

 

“Personal information” means information you voluntarily provide that identifies you personally, such as your name, phone number, email address, billing information, or other contact details. Virtual psychotherapy services are available to residents of California. Coaching services are available more broadly and are not healthcare services. By using this Site, you agree to this Privacy Policy without modification and acknowledge reading it.

 

INFORMATION WE COLLECT

 

This Site collects only information you voluntarily provide, which may include:
 

• Name and email address when submitting a contact form or requesting a consultation
 

• Phone number when scheduling services
 

• Billing information to process payments
 

• Information submitted through forms or questionnaires to respond to inquiries or deliver services

 

Information is used to respond to inquiries, schedule appointments, process transactions, and improve services. Personal information is not sold or shared with unrelated third parties. We may share information with trusted service providers (such as website hosting, payment processors, or scheduling platforms) who agree to maintain confidentiality.

 

ACTIVITY & COOKIES

 

We may automatically collect technical information such as IP address, browser type, referring pages, and time stamps to administer and improve the Site. We may use session and persistent cookies to enhance user experience. You may disable cookies in your browser settings, though some features of the Site may not function properly.

 

THIRD PARTY LINKS

 

The Site may contain links to third-party websites. We are not responsible for the privacy practices or policies of third-party sites. We encourage you to review their privacy policies separately.

 

SECURITY

 

We implement reasonable safeguards to protect your personal information. However, no online transmission can be guaranteed 100% secure. By using this Site, you acknowledge that information shared electronically may carry inherent risks.

 

HIPAA NOTICE

 

If you become a psychotherapy client, your protected health information (PHI) is governed by a separate Notice of Privacy Practices in accordance with HIPAA. This website is not intended for the transmission of confidential clinical information.

 

CHILDREN This Site is intended for individuals 18 years of age or older. Individuals under 18 may not use this Site without appropriate parental or guardian consent.

 

YOUR PRIVACY RIGHTS (GDPR & CALIFORNIA)

 

If you are located in the European Union, you may have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to withdraw consent at any time. California residents may have rights under the California Consumer Privacy Act (CCPA), including the right to request information about collected data and request deletion of certain personal information, subject to applicable exceptions.

 

CHANGES TO THIS POLICY

 

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

 

CONTACT

 

If you have questions about this Privacy Policy, please contact:
Michelle Malkoukian, LCSW
MichelleMalkoukian@gmail.com 
Last Updated: February 2026